Spanaway Pizza Time

To update my post: We live in Roy and like I said have ordered from here for 5 years now. We were told last night that they no longer deliver out here. This has been our go to pizza place for 5 years, they were the only place that delivered in our area and we have spent probably thousands at their establishment even with higher prices just for the convenience we were informed this evening that they no longer deliver in our area which is crazy to me because they were out here constantly not only at our house but many of our neighbors too. Very disappointed.

The delivery service's lack of motivation and the quality of their work are both dreadful. I've been having trouble getting my money back from them ever since they told me they couldn't deliver my order, even though the driver was given specific instructions and made no attempt to follow them. Simply find somewhere else to eat; this is a nuisance.

Spanaway Pizza Time has been our go-to for years, but today we had a very different experience. We ordered a three topping pizza with sausage and a double order of mushrooms, and there were fewer mushrooms than I would expect for a single order of mushrooms (see photo below: one pizza slice had just one mushroom on it). Additionally, the crust/dough seemed like it was a different formulation than we were accustomed to. I'm hoping today was an anomaly and not the new norm!

This was my go to pizza place for over two decades, but recently their closing early multiple times per week and I'm not just talking 10 or 20 minutes I'll call at 9 and a girl answers saying either their already closed or their just not taking anymore orders because by the time their drivers got to my order they'd already be closed which I've Also never experienced. How is doing that two hours before close acceptable. Their used to be this dude who worked here for years named Nick who was awesome. Never once did anything like that happen when he was their then one day he was just gone which I understood people move on new people get brought in. The store still ran normally for about a month then this new manager got brought in I'm not sure her name but it's definitely a girl and shes the worst employee I've ever experienced their in all my years coming their. Never once have they been open passed 9 o clock since she was brought in that's if I'm lucky enough to even get an answer most of the time the phone will just ring now I know if it's ringing for longer than 10 minutes I either won't be getting an Answer or it'll be her telling me she can't take my order for whatever reason. It more than sucks it's inconvenient because the next closest one is in Puyallup so either I drive all the way out their or I just don't eat pizza anymore. I went from ordering from the Spanaway pizza time at minimum 3 times a week now to maybe trying once a week but as soon as I hear a girls voice I already know what's about to come . If your really closing at 9pm everyday then change your hours so your not continually disappointing customers. In case anyone else is having this problem the Puyallup pizza time will let you pick up orders until 11 pm everyday of the week.

Updating my review. I used to love this place! Unfortunately, they've gone down hill fast. The last 3 times we've ordered we've had to wait at least an extra 30 minutes on top of the 20 minutes we were told. We pick our orders up and we're not the only ones running into these problems. They've also changed their cheesestick sizes. Their smallest size is comparable to a medium pizza. Some might love that, but not us. The ratio they used to have was perfect! They were the same way for over a decade and suddenly they changed. Please bring back the original small cheese stick. I can't order it now as 75% of the cheesesticks go to waste. 😭 We can't order their pizzas anymore because those are coming out undercooked or overcooked, and take much longer than the estimated time. We'd rather get a refund. Whatever the new management is doing, stop! We no longer want to eat at your location and it makes us sad.